Professor Ingo Karpen

• Education

  Date	Institution name	Country	Title
  	University of Melbourne	Australia	PhD

• Research Interests

  Business and Management Commerce, Management, Tourism and Services Consumer-Oriented Product or Service Development Design Innovation Design Management Marketing Management

• Journals

  Year	Citation
  2024	Baldassarre, B., Calabretta, G., Karpen, I. O., Bocken, N., & Hultink, E. J. (2024). Responsible Design Thinking for Sustainable Development: Critical Literature Review, New Conceptual Framework, and Research Agenda. Journal of Business Ethics, 22 pages. DOI Scopus2
  2023	Becker, L., Karpen, I. O., Kleinaltenkamp, M., Jaakkola, E., Helkkula, A., & Nuutinen, M. (2023). Actor experience: Bridging individual and collective-level theorizing. Journal of Business Research, 158, 1-13. DOI Scopus8 WoS4
  2023	Laud, G., Conduit, J., & Karpen, I. O. (2023). Member (co)creativity in open innovation communities. European Journal of Marketing, 57(8), 2021-2047. DOI Scopus5
  2023	Conduit, J., Karpen, I. O., & Willmott, T. (2023). User circularity practices: Adopting a user stewardship perspective for a circular economy. AMS Review, 13(3-4), 211-231. DOI Scopus4
  2023	Karpen, I., Edvardsson, B., Tronvoll, B., Jaakkola, E., & Conduit, J. (2023). Circular Service Management: Toward Conceptual Understanding and Service Research Priorities for a More Sustainable Future. Journal of Service Management, 34(6), 50-69. DOI Scopus1
  2023	Kleinaltenkamp, M., Kleinaltenkamp, M. J., & Karpen, I. O. (2023). Resource entanglement and indeterminacy: Advancing the service-dominant logic through the philosophy of Karen Barad. Marketing Theory, 31 pages. DOI Scopus5
  2023	Nørfelt, A., Kock, F., Karpen, I. O., & Josiassen, A. (2023). Pleasure Through Pain: An Empirical Examination of Benign Masochism in Tourism. Journal of Travel Research, 62(2), 448-468. DOI Scopus14 WoS6
  2022	Danatzis, I., Karpen, I. O., & Kleinaltenkamp, M. (2022). Actor Ecosystem Readiness: Understanding the Nature and Role of Human Abilities and Motivation in a Service Ecosystem. Journal of Service Research, 25(2), 260-280. DOI Scopus25 WoS16
  2022	Pallant, J. L., Karpen, I. O., & Sands, S. J. (2022). What drives consumers to customize products? The mediating role of brand experience. Journal of Retailing and Consumer Services, 64, 102773. DOI Scopus16 WoS6
  2022	Kleinaltenkamp, M., Karpen, I. O., & Kleinaltenkamp, M. J. (2022). A sense-based perspective on market shaping: Theorizing strategies for the origination and propagation of new resource linkages. Industrial Marketing Management, 100, 145-156. DOI Scopus8 WoS3
  2022	Klenner, N. F., Gemser, G., & Karpen, I. O. (2022). Entrepreneurial ways of designing and designerly ways of entrepreneuring: Exploring the relationship between design thinking and effectuation theory. Journal of Product Innovation Management, 39(1), 66-94. DOI Scopus42 WoS20
  2022	Tierney, K. D., Oswald Karpen, I., & Westberg, K. (2022). Brand meaning and institutional work: The light and dark sides of service employee practices. Journal of Business Research, 151, 244-256. DOI Scopus4
  2022	Altschwager, T., Conduit, J., Karpen, I., & Goodman, S. (2022). Event Engagement: Using event experiences to build brands. Australasian Marketing Journal, 32(1), 31-44. DOI
  2022	Popa, T., Karpen, I. O., Wright, M. R., & Dean, O. (2022). PROCEDURAL JUSTICE IN A TRIBUNAL CONTEXT: AN EXPLORATION AND EXTENSION OF THE CONCEPT FROM A HUMAN-CENTRED DESIGN PERSPECTIVE. University of New South Wales Law Journal, 45(4), 1657-1692. DOI
  2021	Koskela-Huotari, K., Patrício, L., Zhang, J., Karpen, I. O., Sangiorgi, D., Anderson, L., & Bogicevic, V. (2021). Service system transformation through service design: Linking analytical dimensions and service design approaches. Journal of Business Research, 136, 343-355. DOI Scopus29 WoS14
  2021	Kleinaltenkamp, M., Conduit, J., Plewa, C., Karpen, I., & Jaakkola, E. (2021). Engagement-driven Institutionalization in Market Shaping: Synchronizing and Stabilizing Collective Engagement. Industrial Marketing Management, 99, 69-78. DOI Scopus17 WoS9
  2021	Karpen, I. O., & Senova, M. (2021). Designing for Trust: Role and Benefits of Human-Centered Design in the Legal System. International Journal for Court Administration, 12(3), 1-18. DOI Scopus3
  2021	Karpen, I., Holmlid, S., & Yu, E. (2021). Service Design in the Context of Complexity: Moving between Plurality and Tension towards a Future Research Agenda. International Journal of Design, 15(3), 1-10. Scopus1
  2020	Karpen, I., & Plewa, C. (2020). From Muso to Academic and Back: A Time and Person-Based Acknowledgement of Michael Kleinaltenkamp. Journal of Service Management Research, 4(2-3), 75-83. DOI
  2020	Karpen, I., & Conduit, J. (2020). Engaging in times of COVID-19 and beyond: Theorizing customer engagement through different paradigmatic lenses. Journal of Service Management, 31(6), 12 pages. DOI Scopus50 WoS39
  2020	Pallant, J. L., Sands, S., & Karpen, I. O. (2020). The 4Cs of mass customization in service industries: a customer lens. Journal of Services Marketing, 34(4), 499-511. DOI Scopus25 WoS16
  2020	Windahl, C., Karpen, I. O., & Wright, M. R. (2020). Strategic design: orchestrating and leveraging market-shaping capabilities. Journal of Business and Industrial Marketing, 35(9), 1413-1424. DOI Scopus24 WoS17
  2020	Baldassarre, B., Konietzko, J., Brown, P., Calabretta, G., Bocken, N., Karpen, I. O., & Hultink, E. J. (2020). Addressing the design-implementation gap of sustainable business models by prototyping: A tool for planning and executing small-scale pilots. Journal of Cleaner Production, 255, 120295. DOI Scopus104 WoS45
  2020	Pallant, J., Sands, S., & Karpen, I. (2020). Product customization: A profile of consumer demand. Journal of Retailing and Consumer Services, 54, 102030. DOI Scopus56 WoS39
  2019	Kock, F., Josiassen, A., Assaf, A. G., Karpen, I., & Farrelly, F. (2019). Tourism Ethnocentrism and Its Effects on Tourist and Resident Behavior. Journal of Travel Research, 58(3), 427-439. DOI Scopus97 WoS61
  2019	Kleinaltenkamp, M., Karpen, I., Plewa, C., Jaakkola, E., & Conduit, J. (2019). Collective engagement in organizational settings. Industrial Marketing Management, 80, 11-23. DOI Scopus73 WoS51
  2019	Conduit, J., Karpen, I., Plewa, C., & Kleinaltenkamp, M. (2019). Business Actor Engagement: Foundations, Developments and Opportunities. Industrial Marketing Management, 80, 1-3. DOI Scopus10 WoS9
  2019	Conduit, J., Karpen, I., & Tierney, K. (2019). Volunteer Engagement: Conceptual Extensions and Value-in-Context Outcomes. Journal of Service Theory and Practice, 29(4), 462-487. DOI Scopus18 WoS9
  2018	Chung, E., Farrelly, F., Beverland, M. B., & Karpen, I. O. (2018). Loyalty or liability: Resolving the consumer fanaticism paradox. Marketing Theory, 18(1), 3-30. DOI Scopus26 WoS18
  2017	Wilden, R., Akaka, M. A., Karpen, I. O., & Hohberger, J. (2017). The Evolution and Prospects of Service-Dominant Logic: An Investigation of Past, Present, and Future Research. Journal of Service Research, 20(4), 345-361. DOI Scopus133 WoS93
  2017	Laud, G., & Karpen, I. O. (2017). Value co-creation behaviour – role of embeddedness and outcome considerations. Journal of Service Theory and Practice, 27(4), 778-807. DOI Scopus59 WoS39
  2017	Beverland, M. B., Gemser, G., & Karpen, I. O. (2017). Design, consumption and marketing: outcomes, process, philosophy and future directions. Journal of Marketing Management, 33(3-4), 159-172. DOI Scopus13 WoS7
  2017	Karpen, I. O., Gemser, G., & Calabretta, G. (2017). A multilevel consideration of service design conditions: Towards a portfolio of organisational capabilities, interactive practices and individual abilities. Journal of Service Theory and Practice, 27(2), 384-407. DOI Scopus80 WoS54
  2017	Kleinaltenkamp, M., Plewa, C., Gudergan, S., Karpen, I. O., & Chen, T. (2017). Usage center – value cocreation in multi-actor usage processes. Journal of Service Theory and Practice, 27(4), 721-737. DOI Scopus34 WoS25
  2016	Plewa, C., Ho, W., Conduit, J., & Karpen, I. (2016). Reputation in higher education: a fuzzy set analysis of resource configurations. Journal of Business Research, 69(8), 3087-3095. DOI Scopus99 WoS68
  2016	Hollebeek, L. D., Conduit, J., Sweeney, J., Soutar, G., Karpen, I. O., Jarvis, W., & Chen, T. (2016). Epilogue to the Special Issue and reflections on the future of engagement research. Journal of Marketing Management, 32(5-6), 586-594. DOI Scopus62 WoS52
  2016	Tierney, K. D., Karpen, I. O., & Westberg, K. (2016). Brand meaning cocreation: toward a conceptualization and research implications. Journal of Service Theory and Practice, 26(6), 911-932. DOI Scopus48 WoS31
  2015	Laud, G., Karpen, I. O., Mulye, R., & Rahman, K. (2015). The role of embeddedness for resource integration: Complementing S-D logic research through a social capital perspective. Marketing Theory, 15(4), 509-543. DOI Scopus71 WoS53
  2015	Rahman, K., Karpen, I. O., Reid, M., & Yuksel, U. (2015). Customer-to-customer interactions and word of mouth: conceptual extensions and empirical investigations. Journal of Strategic Marketing, 23(4), 287-304. DOI Scopus21 WoS15
  2015	Karpen, I. O., Bove, L. L., Lukas, B. A., & Zyphur, M. J. (2015). Service-dominant orientation: Measurement and impact on performance outcomes. Journal of Retailing, 91(1), 89-108. DOI Scopus153 WoS108
  2012	Karpen, I. O., Bove, L. L., & Lukas, B. A. (2012). Linking Service-Dominant Logic and Strategic Business Practice: A Conceptual Model of a Service-Dominant Orientation. Journal of Service Research, 15(1), 21-38. DOI Scopus277 WoS196
  2011	Josiassen, A., Assaf, A. G., & Karpen, I. O. (2011). Consumer ethnocentrism and willingness to buy: Analyzing the role of three demographic consumer characteristics. International Marketing Review, 28(6), 627-646. DOI Scopus105 WoS78

• Books

  Year	Citation
  2016	Calabretta, G., Gemser, G., & Karpen, I. (2016). Strategic Design: 8 Essential Practices Every Strategic Designer Must Master. BIS Publishers.

• Book Chapters

  Year	Citation
  2022	Tierney, K. D., Karpen, I. O., & Westberg, K. (2022). The role of brand-facing actors in shaping institutions through brand meaning co-creation. In Research Handbook on Brand Co-Creation: Theory, Practice and Ethical Implications (pp. 122-137). Edward Elgar Publishing. DOI Scopus1
  2022	Karpen, I. O., Vink, J., & Trischler, J. (2022). Service Design for Systemic Change in Legacy Organizations: A Bottom-Up Approach to Redesign. In B. Edvardsson, & B. Tronvoll (Eds.), The Palgrave Handbook of Service Management (pp. 457-479). Springer International Publishing. DOI
  2016	Tierney, K., Westberg, K., & Karpen, I. O. (2016). Co-Creation of Service Brand Meaning: Initial Findings from an Exploration of Bank Branding in the Vietnamese Retail Banking Sector. In Developments in Marketing Science: Proceedings of the Academy of Marketing Science (pp. 264). Springer International Publishing. DOI
  2016	Azabagic, N., & Karpen, I. (2016). Making it Count: Linking Design and Viability. In G. Calabretta, G. Gemser, & I. Karpen (Eds.), Strategic Design: Eight essential practices every Strategic Designer must Master.
  2016	Conduit, J., Karpen, I., & Farrelly, F. (2016). Student engagement: a multiple layer phenomenon. In C. Plewa, & J. Conduit (Eds.), Making a Difference Through Marketing: A quest for different perspectives (pp. 229-245). Singapore: Springer. DOI Scopus24

• Conference Items

  Year	Citation
  2016	Sharma, S., Conduit, J., Karpen, I., Rao Hill, S., & Farrelly, F. (2016). Co-creation in a Service Innovation Context. Poster session presented at the meeting of LOOKING FORWARD, LOOKING BACK: DRAWING ON THE PAST TO SHAPE THE FUTURE OF MARKETING. Melbourne, Australia: SPRINGER INT PUBLISHING AG. Scopus2 WoS1

Since completing my PhD in 2011 at The University of Melbourne and starting my academic position in full-time capacity, I have been passionate about inspiring students to interact with their peers, lecturers, and industry partners to cocreate exciting learning experiences and outcomes. This includes undergraduate, postgraduate and executive teaching. I view learning as a shared responsibility but put all my effort into engaging interactions in view of critical thinking and creative learning processes.

I teach courses at the nexus of business and design, such as Design Thinking for Business, Service Design for Entrepreneurs, or related Creativity and Innovation Management courses. Over the years I have built particular expertise in executive education and involve industry partners to design context-relevant strategy solutions together with students. 

In terms of pedagogy, I have been recognised with school (department), college (faculty), overall university, national government and international teaching awards. I am also an ongoing Fellow of the Advance | Higher Education Academy, championing teaching innovation and excellence.

• Current Higher Degree by Research Supervision (University of Adelaide)

  Date	Role	Research Topic	Program	Degree Type	Student Load	Student Name
  2022	Principal Supervisor	The dark side of convenience: when online service convenience creates customer disengagement	Doctor of Philosophy	Doctorate	Full Time	Mrs Brittany May Currenti

• Position: Internal Grant-Funded Researcher E
• Phone: 83135525
• Email: ingo.karpen@adelaide.edu.au
• Campus: North Terrace
• Building: Nexus 10, floor 10
• Org Unit: Marketing