Dr John Hatzinikolakis
Senior Lecturer
School of Management
College of Business and Law
I am a Senior Lecturer at Adelaide University (previously UniSA). Currently, I am the course coordinator/lecturer of the postgraduate courses People, Leadership and Organizational Performance (HRES5002), and Cross-Cultural Management and Negotiation (IBUS6003).
Awarded UniSA Business School Top Mid-Career Teacher Award (2018). Awarded 4 Teaching and Learning Excellence Commendation Awards (2023, 2019, 2018, and 2017).
I am also a part-time invited guest academic and researcher at Meiji University Graduate School of Business Administration (GSBA), Tokyo, Japan, where I also completed part of my PhD study as a scholarship winner in the UniSA and Meiji University (Tokyo) Graduate Business School PhD exchange program. I have also developed and maintained relationships with both industry and other universities in Japan in order to facilitate collaborative activities between institutions.
I have secured grant funding of $68,623, the most recent of which was with the Australian Government (Department of Foreign Affairs and Trade), ISEO # 32983 (2021) New Colombo Plan (Japan), $49,500.
I have made significant curiculum contributions to the university (Adelaide and UniSA), having fully designed and developed 12 courses, mostly at the postgraduate level, integrating authentic and experiential learning activities and assessment, focusing on 'enterprise' and 'job ready' graduate skills and qualities. My courses have been at the forefront of accreditation attainment (AACSB and EQUIS) for UniSA Business, through Assurance of Learning (AoL) processes in enterprise skills for our students. I have also served as the Curriculum Leader for the Management Discipline, and was a Postgraduate Program Manager from 2016 - 2020.
My current research includes an examination of (1) Key factors for satisfying fixed revenue customers in the Japanese hotel industry, (2) The management of business strategies using FRA (Fixed Revenue Accounting) profitability analysis in mail-order, online, and traditional sales models in the medical and auxiliary industries, (3) The management of emotional labour and paradox in organizations, and implications for well-being, and (4) The management of migrant employee issues in the international hospitality industry.
My qualifications are: (1) PhD (Business and Management); (2) Master of Commerce; (3) Graduate Diploma of Business Administration; (4) Bachelor of Education; (5) Bachelor of Teaching.
I have consulted on business strategy, management, HR, and higher education, in both Japan and Australia. Other work history includes 17 years as a senior hotel manager in the hospitality industry, leading award winning organizations in the sector (Best Hotel Re-development Australian Hotels Association [AHA] Award, Best Marketed Hotel AHA Award, and Best Gaming Facilities AHA Award). I have taught in the South Australian school sector, and have been teaching at the University since 2007. I have also consulted on, and developed curriculum, course material, and simulation programs for the international delivery of degree programs (in the areas of leadership, management, strategy, human resource management, and organizational behavior).
Areas of research interest includes: Emotional labor, organizational paradoxes, impression management, hospitality management, management, higher education, workplace stress and deviancy, leadership, Japanese management and organization, Japanese culture and society.
| Date | Type | Title | Institution Name | Country | Amount |
|---|---|---|---|---|---|
| 2023 | Teaching Award | Teaching & Learning Excellence Commendation Award | University of South Australia | Australia | - |
| 2019 | Teaching Award | Teaching & Learning Excellence Commendation Award | University of South Australia | Australia | - |
| 2018 | Teaching Award | Teaching & Learning Excellence Commendation Award | University of South Australia | Australia | - |
| 2018 | Teaching Award | Business School Top Mid-Career Teacher Award | University of South Australia | Australia | - |
| 2017 | Teaching Award | Teaching & Learning Excellence Commendation Award | University of South Australia | Australia | - |
| 2013 | Scholarship | PhD Exchange Program Scholarship Winner | Meiji University | Japan | - |
| 2009 | Scholarship | PhD Scholarship | University of South Australia | Australia | - |
| Date | Institution name | Country | Title |
|---|---|---|---|
| 2008 - 2016 | University of South Australia | Australia | PhD (Business and Management) |
| 2000 - 2003 | University of South Australia | Australia | Master of Commerce |
| 1998 - 1999 | University of South Australia | Australia | Graduate Diploma of Business (Administrative Management) |
| 1996 - 1997 | University of South Australia | Australia | Bachelor of Education (Sociology) |
| 1993 - 1995 | University of South Australia | Australia | Bachelor of Teaching |
| Year | Citation |
|---|---|
| 2010 | Hatzinikolakis, J., & Crossman, J. E. (2010). Are business academics in Australia experiencing emotional labour? : a call for empirical research. Journal of management and organization, 16(3), 425-435. Scopus8 WoS7 |
| - | Ingerson, S., Halvorsen, B., Hatzinikolakis, J., & Nikolic, B. (2025). The Management of Migrant Workers in the International Hospitality Industry. |
| Year | Citation |
|---|---|
| 2025 | Ingerson, S., Halvorsen, B., Hatzinikolakis, J., & Nikolic, B. (2025). The Management of Migrant Workers in the International Hospitality Industry: Opportunities, Challenges, and Future Directions (First edition ed.). UK: Taylor & Francis. |
| Year | Citation |
|---|---|
| 2025 | Ingerson, S., Halvorsen, B., Hatzinikolakis, J., & Nikolic, B. (2025). Migrant Turnover. In The Management of Migrant Workers in the International Hospitality Industry (pp. 39-53). Routledge. DOI |
| 2025 | Ingerson, S., Halvorsen, B., Hatzinikolakis, J., & Nikolic, B. (2025). Migrant Retention. In The Management of Migrant Workers in the International Hospitality Industry (pp. 71-83). Routledge. DOI |
| 2025 | Ingerson, S., Halvorsen, B., Hatzinikolakis, J., & Nikolic, B. (2025). Skill Discounting and Migrant Workers. In The Management of Migrant Workers in the International Hospitality Industry (pp. 16-38). Routledge. DOI |
| 2025 | Ingerson, S., Halvorsen, B., Hatzinikolakis, J., & Nikolic, B. (2025). Understanding Migrant Motivations and Opportunities in Hospitality. In The Management of Migrant Workers in the International Hospitality Industry (pp. 54-70). Routledge. DOI |
| 2025 | Ingerson, S., Halvorsen, B., Hatzinikolakis, J., & Nikolic, B. (2025). Future Trends and Recommendations. In The Management of Migrant Workers in the International Hospitality Industry (pp. 84-98). Routledge. DOI |
| 2025 | Ingerson, S., Halvorsen, B., Hatzinikolakis, J., & Nikolic, B. (2025). Hospitality and Migrant Labour. In The Management of Migrant Workers in the International Hospitality Industry (pp. 1-15). Routledge. DOI |
| 2023 | Halvorsen, B., Hatzinikolakis, J., Ingerson, S., & Nikolic, B. (2023). Migrant workers in hospitality. In A. Manoharan, J. J, M. Madera, M. M, & S. Singal (Eds.), Source details - Title: The Routledge Handbook of Diversity, Equity, and Inclusion Management in the Hospitality Industry (pp. 118-127). UK: Routledge. DOI |
| 2021 | Hatzinikolakis, J., & Crossman, J. E. (2021). The Management of Emotional Labor in the Work of Australian University Business School Academics and the Implications for Well-Being. In Palgrave Handbook of Workplace Well Being with 80 Figures and 92 Tables (pp. 1165-1185). Springer International Publishing. DOI Scopus2 |
| 2020 | Hatzinikolakis, J., & Crossman, J. E. (2020). The management of emotional labor in the work of Australian university business school academics and the implications for wellbeing. In S. Dhiman (Ed.), Source details - Title: The Palgrave Handbook of Workplace Well-Being (pp. 1-21). Singapore: Palgrave Macmillan. DOI |
| 2019 | Hatzinikolakis, J., & Mitani, K. (2019). Identifying the determinant factors satisfying each customer segment: case of a Japanese hotel chain. In K. Gurd (Ed.), Source details - Title: Fixed revenue accounting: a new management accounting framework (pp. 35-50). Singapore: World Scientific. DOI |
| 2019 | Kawata, S., Hatzinikolakis, J., Saito, T., & Yamawaki, K. (2019). Redesign and management of marketing strategies using FRA profitability analysis: a case of a mail-order company under turnaround process. In Source details - Title: Fixed revenue accounting: a new management accounting framework (pp. 19-33). Singapore: World Scientific. DOI |
| Year | Citation |
|---|---|
| 2018 | Hatzinikolakis, J. (2018). 'Paradox; What is it, and How to Manage it in Organizations'. In Meiji University Graduate School of Business Administration (GSBA) Symposium (Invited Guest Presentation). Tokyo, Japan. |
| 2017 | Hatzinikolakis, J. (2017). 'Convergence versus Divergence? A Comparative Examination of Management Practices in Australia, Japan, Germany, and the United States'. In Meiji University Graduate School of Business Administration (GSBA) Symposium (Invited Guest Presentation). Tokyo, Japan. |
| 2016 | Hatzinikolakis, J. (2016). 'The Usefulness of the Rasch Model of Quantitative Analysis in the Analysis and Presentation of Emotional Labor Statistical Data'. In Meiji University Graduate School of Business Administration (GSBA) Symposium (Invited Guest Presentation). Tokyo, Japan. |
| 2016 | Hatzinikolakis, J. (2016). Keynote Address and Chair: Higher education Stream. In Asian Conference on Education and International Development (ACEID) -International Academic Forum. Kobe, Japan. |
| 2016 | Hatzinikolakis, J. (2016). ‘Competing Perspectives, Value, and Sustainability of Australian University Business Schools’. In Asian Conference on Education and International Development (ACEID) -International Academic Forum. Kobe, Japan. |
| 2014 | Hatzinikolakis, J., & Crossman, J. (2014). 'The Management of Emotional Labor and Paradox in the Work of Australian University Business School Academics'. In International Federation of Scholarly Associations of Management World Congress (IFSAM). Tokyo, Japan. |
| 2014 | Hatzinikolakis, J. (2014). 'Implications, Coping Mechanisms, and Consequences of Performing Emotional Labor'. In Meiji University Graduate School of Business Administration (GSBA) Symposium (Invited Guest Presentation). Tokyo, Japan. |
| 2013 | Hatzinikolakis, J. (2013). 'Emotional Labor in the Service Sector; A Comparative Examination of Japan and Australia'. In Meiji University Graduate School of Business Administration (GSBA) Symposium (Invited Guest Presentation). Tokyo, Japan. |
| 2011 | Hatzinikolakis, J. (2011). ‘Customer Focused’ Emotional Labor and Student Evaluations of Teaching: The Perceptions and Experiences of Australian University Business School Academics'. In 6th Asia Pacific Symposium of Emotions in Worklife. Adelaide, Australia. |
| 2006 | Hatzinikolakis, J., & Kay, A. (2006). ‘Support for Triangulation Approach in Emotional Labor Research’. In International Conference on Advances in Management (ICAM). Lisbon, Portugal. |
| 2003 | Hatzinikolakis, J., & Kay, A. (2003). ‘Coping Mechanisms Dealing with Negative Consequences of Emotional Labor in an Australian Hospitality Setting’. In International Conference on Advances in Management (ICAM). Seoul, South Korea. |
| 2002 | Hatzinikolakis, J. (2002). 'Humor as a Means of Coping with Emotional Labor in an Australian Hotel'. In International Conference of Applied Psychology (ICAP). Singapore. |
| Year | Citation |
|---|---|
| 2016 | Hatzinikolakis, J. (2016). 'The Management of Emotional Labor and Paradox in the Work of Australian University Business School Academics'. (PhD Thesis, University of South Australia). |
| 2003 | Hatzinikolakis, J. (2003). ‘Emotional Labor in an Australian Hospitality Setting. An Exploratory Case Study’. (Master's Thesis, University of South Australia). |
| 1997 | Hatzinikolakis, J. (1997). 'The Body as a Location of Power' Directed Study in Sociology (BEd. Graduate Program Thesis). (University of South Australia). |
SUCCESSFUL EXTERNAL GRANT APPLICATIONS:
ISEO # 32983 (2021) New Colombo Plan (Japan), Australian Government (Department of Foreign Affairs and Trade) Grant $49,500
SUCCESSFUL INTERNAL GRANT APPLICATIONS:
University of South Australia and Le Cordon Bleu Research Grant (2018) $19,123
Courses I teach
- HRES5002 People, Leadership and Organisational Performance
- IBUS6003 Cross-Cultural Management and Negotiation
Teaching Awards:
- Teaching & Learning Excellence Commendation Award (2023)
- Teaching & Learning Excellence Commendation Award (2019)
- UniSA Business School Top Mid-Career Teacher Award (2018)
- Teaching & Learning Excellence Commendation Award (2018)
- Teaching & Learning Excellence Commendation Award (2017)
| Date | Role | Membership | Country |
|---|---|---|---|
| 2016 - ongoing | Member | IAFOR (International Academic Forum- Asian Conference on Education and International Development- ACEID) | Japan |
| 2010 - ongoing | Member | Emotions Network Research Group (EMONET) | United States |
| Date | Engagement Type | Partner Name |
|---|---|---|
| 2019 - ongoing | Collaboration | Chukyo University (Nagoya, Japan) |
| 2019 - ongoing | Collaboration | Shukutoku University (Chiba, Japan) |
| 2019 - ongoing | Collaboration | Japan Society for the Promotion of Science (Tokyo, Japan) |
| 2013 - ongoing | Collaboration | Meiji University (Tokyo, Japan) |
| Date | Title | Type | Institution | Country |
|---|---|---|---|---|
| 2016 - ongoing | Senior Reviewer | Conference Review | IAFOR (International Academic Forum- Asian Conference on Education and International Development- ACEID) | Japan |
| 2015 - ongoing | Reviewer | Journal Review | Emerald Journal of International Education in Business | - |
| 2013 - ongoing | Reviewer | Conference Review | Council for Australian University Tourism and Hospitality Education (CAUTHE) | - |
| 2010 - 2018 | Reviewer | Journal Review | Australian and New Zealand Academy of Management (ANZAM) | - |
Connect With Me
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