John Hatzinikolakis

Dr John Hatzinikolakis

Senior Lecturer

School of Management

College of Business and Law


I am a Senior Lecturer at UniSA Business. Currently, I am the course coordinator/lecturer of the postgraduate course People, Leadership and Performance (BUSS 5114).
Awarded UniSA Business School Top Mid-Career Teacher Award (2018). Awarded 4 Teaching and Learning Excellence Commendation Awards (2023, 2019, 2018, and 2017). 
I am also a part-time invited guest academic and researcher at Meiji University Graduate School of Business Administration (GSBA), Tokyo, Japan, where I also completed part of my PhD study as a scholarship winner in the UniSA and Meiji University (Tokyo) Graduate Business School PhD exchange program. I have also developed and maintained relationships with both industry and other universities in Japan in order to facilitate collaborative activities between institutions.
I have secured grant funding of $68,623, the most recent of which was with the Australian Government (Department of Foreign Affairs and Trade), ISEO # 32983 (2021) New Colombo Plan (Japan), $49,500.
I have made significant curiculum contributions to the university, having fully designed and developed 10 courses, mostly at the postgraduate level, integrating authentic and experiential learning activities and assessment, focusing on 'enterprise' and 'job ready' graduate skills and qualities. My most recent course development is the university-wide core postgraduate course People, Leadership and Performance. My courses have been at the forefront of accreditation attainment (AACSB and EQUIS) for UniSA Business, through Assurance of Learning (AoL) processes in enterprise skills for our students. I have also served as the Curriculum Leader for the Management Discipline, and was a Postgraduate Program Manager from 2016 - 2020.
My current research includes an examination of (1) Key factors for satisfying fixed revenue customers in the Japanese hotel industry, (2) The management of business strategies using FRA (Fixed Revenue Accounting) profitability analysis in mail-order, online, and traditional sales models in the medical and auxiliary industries, (3) The management of emotional labour and paradox in organizations, and implications for well-being, and (4) The management of migrant employee issues in the international hospitality industry. 
My qualifications are: (1) PhD (Business and Management); (2) Master of Commerce; (3) Graduate Diploma of Business Administration; (4) Bachelor of Education; (5) Bachelor of Teaching.
I have consulted on business strategy, management, HR, and higher education, in both Japan and Australia. Other work history includes 17 years as a senior hotel manager in the hospitality industry, leading award winning organizations in the sector (Best Hotel Re-development Australian Hotels Association [AHA] Award, Best Marketed Hotel AHA Award, and Best Gaming Facilities AHA Award). I have taught in the South Australian school sector, and have been teaching at the University of South Australia since 2007. I have also consulted on, and developed curriculum, course material, and simulation programs for the international delivery of degree programs (in the areas of leadership, management, strategy, human resource management, and organizational behavior).

Areas of research interest includes: Emotional labor, organizational paradoxes, impression management, hospitality management, strategic management, higher education, workplace stress and deviancy, leadership, Japanese management and organization, Japanese culture and society.

Year Citation
2023 Halvorsen, B., Hatzinikolakis, J., Ingerson, S., & Nikolic, B. (2023). Migrant workers in hospitality. In A. Manoharan, J. J, M. Madera, M. M, & S. Singal (Eds.), Source details - Title: The Routledge Handbook of Diversity, Equity, and Inclusion Management in the Hospitality Industry (pp. 118-127). UK: Routledge.
DOI
2021 Hatzinikolakis, J., & Crossman, J. E. (2021). The Management of Emotional Labor in the Work of Australian University Business School Academics and the Implications for Well-Being. In Palgrave Handbook of Workplace Well Being with 80 Figures and 92 Tables (pp. 1165-1185). Springer International Publishing.
DOI Scopus2
2020 Hatzinikolakis, J., & Crossman, J. E. (2020). The management of emotional labor in the work of Australian university business school academics and the implications for wellbeing. In S. Dhiman (Ed.), Source details - Title: The Palgrave Handbook of Workplace Well-Being (pp. 1-21). Singapore: Palgrave Macmillan.
DOI
2019 Hatzinikolakis, J., & Mitani, K. (2019). Identifying the determinant factors satisfying each customer segment: case of a Japanese hotel chain. In K. Gurd (Ed.), Source details - Title: Fixed revenue accounting: a new management accounting framework (pp. 35-50). Singapore: World Scientific.
DOI
2019 Kawata, S., Hatzinikolakis, J., Saito, T., & Yamawaki, K. (2019). Redesign and management of marketing strategies using FRA profitability analysis: a case of a mail-order company under turnaround process. In Source details - Title: Fixed revenue accounting: a new management accounting framework (pp. 19-33). Singapore: World Scientific.
DOI

Courses I teach

  • BUSS 5114 People, Leadership and Performance (2025)
  • BUSS 5114 People, Leadership and Performance (2024)

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