Lan Snell

Prof Lan Snell

UniSA Business

Teaching Enterprise

Eligible to supervise Masters and PhD - email supervisor to discuss availability.

Available For Media Comment.


Professor Lan Snell is the Dean of Programs (Postgraduate) at University of South Australia Business. She has extensive experience and knowledge of digital resources and designing innovative curriculum architecture in a university context. Lan’s 20 +years experience across industry and academia and success in delivering complex transformation, offers a unique set of skills in academic leadership.
Prior to joining UniSA, Lan was the Head of School and Dean at USQ where she led significant reform for the School to deliver consolidation and innovation through curriculum growth. At Macquarie Business School, Lan led the development of a ground-breaking stackable model to achieve scale, generating over AUD12 million revenue for the degree and over AUD10 million for the open courses. The Global MBA attracted 400+ students from 38 countries and ranked #1 in Australia and #6 globally for online MBAs (CEO Magazine); and #2 in Australia and Top 20 in the world in the QS World University Rankings 2021 for online MBAs. She delivered AMBA accreditation as part of her final deliverable before leaving Macquarie Business School.
Lan was shortlisted for her curriculum innovation in 2020 for the Wharton-QS Stars Reimagine Education Award for the “Best distributed program for nurturing 21st century skills”. She was invited to be an official judge for the Wharton-QS Reimagine Education Awards in 2021. Lan is an experienced board member and sought-after keynote presenter and thought leader on the new work order. 
Lan’s publications include European Journal of Marketing, Journal of Services Theory and Practice, Applied Psychology, Health Marketing Services, and European Heart Journal. She holds a PhD in Services Marketing (University of Sydney), Master of Education (Macquarie University), Graduate Certificate in Research (Macquarie University), and Bachelor of Business (UTS).

Year Citation
2023 Prentice, C., Snell, L., & Sok, P. (2023). Managing burnout from engagement-derived acting strategy. Journal Of Service Theory And Practice, 33(4), 577-597.
DOI Scopus1
2022 Mitchell, R., Shen, Y., & Snell, L. (2022). The future of work: a systematic literature review. Accounting and Finance, 62(2), 2667-2686.
DOI Scopus17
2022 Mitchell, R., Boyle, B., & Snell, L. (2022). The curvilinear effect of professional faultlines on team innovation: the pivotal role of professional identity threat. Applied Psychology, 71(1), 296-311.
DOI
2019 Aliprandi-Costa, B., Morgan, L., Snell, L., D Souza, M., Kritharides, L., French, J., . . . Ranasinghe, I. (2019). ST-Elevation Acute Myocardial Infarction in Australia—Temporal Trends in Patient Management and Outcomes 1999–2016. Heart Lung and Circulation, 28(7), 1000-1008.
DOI Scopus24 WoS25 Europe PMC18
2018 Sok, K. M., Sok, P., Snell, L., & Qiu, P. (2018). Does transformational leadership always matter in frontline service roles?. Journal of Service Theory And Practice, 28(6), 733-751.
DOI Scopus15
2017 Sok, P., Snell, L., Lee, W. J. T., & Sok, K. M. (2017). Linking entrepreneurial orientation and small service firm performance through marketing resources and marketing capability: a moderated mediation model. Journal Of Service Theory And Practice, 27(1), 231-249.
DOI Scopus73
2017 Aliprandi-Costa, B., Sockler, J., Kritharides, L., Morgan, L., Snell, L., Gullick, J., . . . Ranasinghe, I. (2017). The contribution of the composite of clinical process indicators as a measure of hospital performance in the management of acute coronary syndromes-insights from the CONCORDANCE registry. European Heart Journal - Quality of Care and Clinical Outcomes, 3(1), 37-46.
DOI Scopus8 WoS7 Europe PMC6
2015 Snell, L., Sok, P., & Danaher, T. S. (2015). Achieving growth-quality of work life ambidexterity in small firms. Journal of Service Theory and Practice, 25(5), 529-550.
DOI Scopus19
2011 Snell, L., & White, L. (2011). A sociocognitive approach to service quality and adherence amongst elderly patients: A pilot study. Health Marketing Quarterly, 28(2), 99-115.
DOI Scopus2
2011 Snell, L., & White, L. (2011). An exploratory study of the role of emotional intelligence and self-efficacy on service quality and adherence in a weight loss setting. Services Marketing Quarterly, 32(3), 228-246.
DOI Scopus5
2009 Snell, L., & White, L. (2009). An exploratory study of the application of internal marketing in professional service organizations. Services Marketing Quarterly, 30(3), 195-211.
DOI Scopus15
  • Email: lan.snell@adelaide.edu.au
  • Alternative Contact: Kerrin Maratos Executive Assistant | Program Administrator: MBA & Executive Education  Kerrin.Maratos@unisa.edu.au  +61 8 8302 0263

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